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[ Back to FAQ](/frequently-asked-questions "faq-breadcrumb-link")

# Reviews & Community

How club reviews are verified and kept to one per member, and how a verified owner can publicly reply to what members say.

How does the rating system work?

Each club carries an average of the ratings members have left, shown next to the number of reviews behind it. A high score from two reviews means far less than a middling one from fifty, which is why we always show the count.

Who can leave a review?

Anyone with an account, and one review per club. We ask you to write about a visit you actually made — not what you have heard.

How are reviews kept honest?

Reviews are tied to accounts, limited to one per club, and screened for the obvious patterns of fake praise and fake attacks. We remove reviews that break the rules; we do not remove a review simply because a club dislikes it.

Can club owners respond to reviews?

Yes. A verified owner can reply once to each review, publicly and under the club's name. It is the fairest way to put the other side of a story without either party editing the original.